We’re the e-grocery expert you’ve been seeking
Your partner that operated an e-grocery store for years is now here to back you up.
We’re here to help you get fulfillment and delivery right.
Proactively manage delivery promise
At the end of the day what matters is that customers get their order on time and in full. More often than not, however, something goes wrong, keeping you from living up to your delivery promise. It doesn’t have to be that way. With Instaleap you not only own your own data but also gain complete control over your operation.
Here’s what that looks like:
- Predictive alerts and problem assignment to solve incidents before it’ll hurt your operation.
- Immediate order adjustment (items and returns, resource assignment, rescheduling)
- Real-time order traceability and live communication with logistic resources and end customer
- Data visualization and interactive dashboards
Orchestrate tasks
It’s of vital importance to every organization to orchestrate processes and tasks in the most efficient manner. Through our long experience in the e-grocery space we’ve learned how to do so beyond successfully. Many grocers asked us what we built internally and how we acted upon it. This is your chance to follow along and make the most of our experience. Here’s what it means in practice:
- Easy capacity management for optimal logistic tasks assignment and on-time deliveries
- Delivery slots adjusted to real-time resource capacity
- Automatic task assignment algorithm customizable to business rules
- Advanced setting of optimal duration per step (customizable by POS and day/hour)
- Flexible store and fleet management
Pick efficiently
When picking isn’t optimized in a desirable way, it often takes up nearly half of the fulfillment cost. It’s needless to say that’ll hurt your margins in such a manner that it’s hard to make this is a profitable operation altogether. We help you do picking up to 50% better in both darkstores and stores in a number of ways:
- Picking routes: add products in the actual store layout order
- Batch picking (multiorder): collect products from multiple orders simultaneously
- Zone picking: have specialized pickers in zones of the store to then consolidate orders
- Product scanning for speedy and accurate order fulfillment
- Replacement handling mechanisms for efficient processes and improved shopping experience for customers
Deliver quickly
It’s no surprise that picking & delivery go hand-in-hand. Therefore it’s recommended to operate a smart delivery system under one hub to maximize fleet utilization and reduce delivery costs. Here’s how we come to the rescue:
- Multiple delivery models: express, programmed and in-store pick up
- Dynamic route creation to maximize fleet utilization
- Multi-fleet management to integrate inhouse fleets (proprietary and crowdsourced) and outsourced fleets (3PLs)
Delight customers
The final part of the cycle, and it’s a cycle for a reason because delighting customers is something that has to keep happening over and over to retain customers and increase recurring orders. Over-delivering and under-promising with Instaleap is done as follows:
- Order tracking widget with detailed order status and visibility
- Order edition from the widget to add or remove products originally selected
- Live communication via chat and call with logistic resources and support
Still in doubt whether both you and your end customer benefit from all this? We didn’t think so either, but summarized it once more.
Supermarket
...End customer
Process orchestration
Delivery slots
Ultra-efficient fulfillment
Well-informed customer
Smart deliveries
Happy customer
360° operational control
Supermarket
Process orchestration
Ultra-efficient fulfillment
Smart deliveries
Happy customer
...End customer
Delivery slots
Well-informed customer
Happy customer
Grocery shopping has changed.
Have you?
Learn how to adapt to today's on-demand consumer expectations and become part of the new reality
