eCommerce Orchestration
Done Profitable Efficient All-in-one Right

We realized that the online channel was a priority. Although we already had the technology, Instaleap was an opportunity to incorporate a much more developed, simple and modern solution that would guarantee the ultra-fast execution that we needed. The Instaleap team brought years of experience and a holistic approach to the last mile needs it used to conquer the market.

One of the highlights of working with Instaleap beyond the tool itself is that they share best practices learned from years of experience. To us, they are consultants that have become an extension of our team, providing us with relevant insights to drive decision making and operational improvements. With Instaleap we fast-tracked our growth. Developing similar technology on our own would have taken at least 3 years of work and investment.

Prior to Instaleap we weren't even sure what percentage of orders were delivered on time or complete, nor our operational efficacy. The results have been incredibly satisfactory. Technology enables strategy, so you must be well-supported technologically speaking. With Instaleap’s implementation, we wanted to minimize operational friction to improve the overall customer experience and continue to grow.

Our journey with Instaleap has already lasted for over a year. We have gained a lot of productivity in the store since then. We have optimized the products picking time, eliminated rework, and now have smoother operational flows, as well as much more control over our operation through data and indicators.

Before implementing Instaleap in Tienda Inglesa's e-commerce fulfillment process, we faced numerous challenges with manual and paper-based processes. Undoubtedly, since adopting Instaleap, we have gained greater control and visibility into each step of the process, enabling us to make more informed decisions to drive and improve operational efficiency.

With the implementation of features such as Zone Picking, Delivery Routing, Cam Scanner, and others in Supermercados Bravo, we have seen a growth of 2 to 3% in online sales and now process 83,000 orders per month. Our short-term goal is to reach 100,000 orders.

We had a tremendous challenge: transforming a paper-based and manual operation into a digital one, with only two indicators. Now, with the support of Instaleap, we monitor over 15 KPIs daily. This wide range of indicators has provided us with key information on critical aspects of item collection, packaging, and delivery, which has efficiently and effectively boosted our digital operation.